Cancellation and Refund Policy
Last Updated: February 10, 2026
Subscription Services
Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form at which time you will be charged for the first month of the Subscription Services.
The Subscription Services encompass provider access, medications where appropriate, and online support. Review FAQs below for additional details.
Please note if you are disqualified by our medical provider for any medical reason you will receive a full refund.
Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at hello@snagrx.com and request a cancellation or through the process outlined in your online account (if applicable).
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date.
If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.
Refund Policy
You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not been ordered.
For new patients this will generally be upon submission of your intake form if no live video visit is required, or at the completion of the video visit if live visit is required. For returning patients this will typically be when a refill intake is submitted for the specific billing cycle.
Federal law prohibits prescription medication returns to pharmacies for refund or reuse after ordering to a patient. If your medication has been ordered prior to cancellation, you are not eligible for a refund.
Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Damaged or Incorrect Items
Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at hello@snagrx.com.
In most cases, damaged or incorrect medications will be replaced by the pharmacy. Refunds will be considered on a case-by-case basis upon evidence of damage or that the incorrect medication was received. When possible, the medication will be replaced rather than refunded.
Subscription Services FAQs
What is included in my Subscription Services price?
Your Subscription Services represents a single price for the subscription purchased. This may include consultations both live and via electronic form submissions and reviews with a Provider for medications that are fulfilled through a pharmacy or other health care services on which we collect payments, lab services, care support, 24/7 patient support line and other services to support your medical weight loss journey.
Services, labs and medications covered with the single Subscription Service price may vary.
What if my provider determines I am no longer eligible?
If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued.
If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at hello@snagrx.com.
General Terms
Unless otherwise stated herein, Modern Metabolic Medicine, Inc.'s Terms and Conditions govern the Subscription Services Cancellation and Refund Policy.
In all events you are responsible for all fees from services and healthcare Services rendered, this Subscription Services Cancellation and Refund Policy governs fees for Subscription Services only.
Contact Us
For questions about this policy, please contact:
Modern Metabolic Medicine, Inc.
1811 Silverside Road, Suite 260
Wilmington, New Castle County, Delaware 19180
Email: hello@snagrx.com
Phone: (844) 357-3601