Privacy Policy

Last Updated: July 27, 2026

Modern Metabolic Medicine, Inc. ("SnagRx," "we," "our," or "us") respects your privacy, and we are committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, disclose, and protect information that applies to our platform and services, and your choices about the collection and use of your information.

I. Introduction

This Privacy Policy governs the practices of Modern Metabolic Medicine, Inc., operating as SnagRx. By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

II. Information We Collect

We collect several categories of information from and about users of our services:

A. Information You Provide to Us

Personal Identifiers: Name, email address, phone number, mailing address, date of birth, and government-issued identification numbers
Health Information: Medical history, current medications, allergies, symptoms, health conditions, height, weight, and other health-related data necessary for treatment
Payment Information: Credit card numbers, billing addresses, and other financial information necessary to process transactions
Account Information: Username, password, and other credentials used to access your account

B. Information Collected Automatically

Internet Activity Data: IP address, browser type, operating system, device information, pages visited, referring URLs, and other browsing behavior
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our platform
Usage Data: Information about how you use our services, including access times, features used, and actions taken

C. Information from Third Parties

Information from healthcare providers involved in your care
Information from pharmacies that fulfill prescriptions
Information from payment processors and financial institutions
Information from analytics and advertising partners

We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources, or the combined information, for the purposes described in this Privacy Policy.

D. Cookies, Pixels, and Analytics

Our platform uses cookies to improve how the platform works. Cookies are text files sent by servers to web browsers and stored on your device. They tell us which parts of the platform you have visited so we can alert you to software compatibility issues and save your preferences for future visits. Some cookies and similar technologies may recall personal data you previously provided.

We use information collected from cookies and similar technologies to improve your experience and the overall quality of our services, including to identify and track visitors, their usage of the platform, and their access preferences; to see which pages you visit, which website you visited before coming to ours, and where you go after you leave; and to develop statistics that help us understand how visitors use our sites and how to improve them. Visitors who do not wish to have cookies placed on their devices should set their browsers to refuse cookies before using the platform. Doing so may make parts of the platform inaccessible or cause them not to function properly.

Global Privacy Control. You can also use the Global Privacy Control ("GPC") browser setting or add-on, which signals that you do not want personal information collected by the websites you visit. Our sites are designed to respond to GPC signals. See our Data Sharing Opt-Out page for more information.

Payment processors. We use Stripe, and in some cases Intuit QuickBooks, as payment processors. To allow these services to function properly, a cookie is stored on your browser, which assists in detecting and preventing fraud. These are session cookies and typically remain on your browser for about 24 hours. For more information, see https://stripe.com/privacy and https://quickbooks.intuit.com/privacy/.

Pixels and other tools. We may also collect data using pixel tags, web beacons, clear GIFs, or similar means (collectively, "pixel tags") that let us know when you visit our platform. Through pixel tags we collect non-personal or aggregate information used to enhance your online experience and understand traffic patterns. We also use third-party tools that report errors, website performance, and other technical details we use to improve our site and services.

III. How We Use Your Information

We use the information we collect for the following purposes:

Treatment: To facilitate telehealth consultations, coordinate care with healthcare providers, and process prescriptions
Payment: To process payments, manage billing, and handle refunds
Healthcare Operations: To improve quality of care, conduct internal audits, and manage our business operations
Account Administration: To create and manage your account, verify your identity, and provide customer support
Platform Improvement: To design, develop, and communicate about our features, products, and services
Communications: To send appointment reminders, service updates, promotional materials, and other communications
Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Research: To conduct research and analysis to improve our services, subject to applicable safeguards

IV. SMS Terms and Conditions

Upon messaging opt-in, the end user agrees to receive messages from SnagRx regarding appointment reminders, medication updates, refill reminders, care coordination messages, wellness check-ins, and responses to patient inquiries.

End users can opt-out by replying STOP or request more information by replying HELP.

Message frequency varies. Message and data rates may apply.

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at hello@snagrx.com or (469) 459-3723

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

V. How We Disclose Your Information

We may share your personal information with the following categories of recipients:

Healthcare Providers: Licensed clinicians and medical professionals involved in your care for treatment, payment, or healthcare operations purposes
Pharmacies: Third-party pharmacies that fill and ship your prescriptions
Service Providers: Companies that perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and marketing
Affiliated Entities: Our parent company, subsidiaries, and affiliated professional corporations
Payment Processors: Financial institutions and payment service providers that process transactions
Legal and Regulatory: Government agencies, law enforcement, and courts when required by law or necessary to protect our rights
Business Transfers: In connection with a merger, acquisition, reorganization, change in control, transfer of substantial assets, or liquidation
With Your Consent: To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization you provide, and for any other purpose disclosed by us when you provide the information
De-identified Information: With respect to de-identified information, for any purpose without restriction

You acknowledge and agree that when medical providers provide services to you, those providers and the personnel of their professional entities may see the information you provide.

VI. Your Choices

A. Cookies and Tracking

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our platform.

B. Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may also opt out of text messages by replying STOP to any message.

C. Do Not Track

We do not currently respond to "Do Not Track" browser signals. However, we honor Global Privacy Control (GPC) signals where required by applicable law.

VII. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that the transmission of information via the Internet is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of any information transmitted to or through our platform.

Where we have given you, or you have chosen, a password that lets you access certain parts of our platform, you are responsible for keeping that password confidential. Please do not share it with anyone. Information you share in public areas of the platform may be viewed by any user.

When you use our platform, there is a risk that your protected health information will be stored unencrypted on your mobile device. We use a variety of technical safeguards to prevent that, but we cannot guarantee those safeguards will work in every case.

VIII. Third-Party Platforms

Our platform may contain links or references to other websites outside of our control. This Privacy Policy does not apply to third-party websites. We encourage you to read the privacy statements and terms of service of any linked or referenced website you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal information.

SNAGRX DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

IX. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.

X. California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights do not apply to all information we collect, use, or disclose. For example, the CCPA does not apply to protected health information governed by HIPAA, to "medical information" governed by the California Confidentiality of Medical Information Act (CMIA), or to other patient information we maintain in the same manner as protected health information. Where information is not covered by the CCPA, we handle it as described in the rest of this Privacy Policy and in our Notice of Privacy Practices. For information that is covered, your rights include:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information
The right to non-discrimination for exercising your privacy rights

For more information about your California privacy rights, please see our California Privacy Notice at For California Residents.

To exercise your rights, please contact us at hello@snagrx.com or call (469) 459-3723.

XI. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

XII. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Modern Metabolic Medicine, Inc.
1811 Silverside Road, Suite 260
Wilmington, New Castle County, Delaware 19180
Email: hello@snagrx.com
Phone: (469) 459-3723